Shipping
1. Shipping Methods and Rates:
- We offer standard shipping for all orders within Australia. Expedited shipping options may be available for an additional fee.
- Shipping rates are calculated at a flat rate. You can view the shipping cost during checkout before finalising your purchase.
2. Processing Time:
- Orders are typically processed and shipped within 1-5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the following business day.
3. Delivery Time:
- Standard shipping orders are delivered within 3-10 business days after shipment. Delivery times may vary depending on your location and carrier delays.
- Expedited shipping options are available for faster delivery. Delivery times for expedited shipping will be provided during checkout.
4. Shipping Restrictions:
- Nil
5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number on the carrier's website.
6. Shipping Delays:
- While we strive to deliver your orders on time, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high order volumes. We appreciate your patience and understanding in such situations.
7. Shipping Notifications:
- We will notify you via email of any significant updates regarding your order, including shipment confirmation, tracking information, and delivery status.
8. Shipping Charges:
- Shipping charges are non-refundable, except in cases where we have made an error in processing or shipping your order.
9. Contact Us:
- If you have any questions or concerns regarding our shipping policy or your order's shipment, please contact our customer service team at [email address] or [phone number].
Returns and Refunds
1. Returns Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging if applicable.
2. Return Process:
- To initiate a return, please contact us through our contact us page. List your order number.
- Please note that the customer is responsible for return shipping costs unless the return is due to an error on our part.
- If a return is granted we will pay for the shipping to get it out to you again.
3. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact us through our contact page. Exchanges are subject to product availability.
5. Non-Returnable Items:
- Nil
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us thorugh our contact page within 7 days of receiving your order. We will work with you to arrange for a replacement or refund.
7. Return Shipping Address:
- Address may vary, One will be provided upon contact and request
8. Contact Us:
- If you have any questions or concerns regarding our returns and refunds policy, please contact us through our contact page.
Policy Updates:
- We reserve the right to update or modify our returns and refunds policy at any time. Any changes to the policy will be communicated on our website.